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Mark
Garland Custom Homes sets the standard for excellence in the
custom home industry. The hallmark of our company is
customer satisfaction. We promote and maintain a genuine
customer service attitude toward our clients and among our
employees. Our standards for integrity, quality and
professionalism are the industry benchmark for Sherman and
translate into the maximization of our product value and
customer satisfaction.
Since each home is totally custom, the process begins and
ends with the customer. Mark continually emphasizes, “We
recognize the customer as the most valuable player on the
team. We include the customer in each phase of the home
building process. Our state-of-the-art, Internet-based
programs link our clients directly to our construction
managers in the field, home office and subcontractors.
Together, we find innovative ways to meet their demands and
exceed their expectations. This is the spirit of a true
custom home builder.”
The company’s quality team of dedicated professionals
consistently achieves our primary goal – to make your home
building experience as enjoyable as possible, while at the
same time, offering value and maximization of your
investment without compromising quality.
"When we build a home, we employ an innovative approach to
doing business, and teamwork is the basis of our philosophy.
From the moment you purchase your lot, to your move-in date
and beyond, you are supported by (and become a member of)
our experienced and talented team." |
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Click here to download a Word document containing our
Available Homes! |
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Home
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Click here to view our home theater showcase |
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Customer satisfaction, providing exactly
what our customers want with
exceptional customer service, is the foundation of our
business. The Mark Garland Custom Home team understands
custom home building, and we can translate your needs into a
design for just the home you are dreaming about. Whatever
your specific circumstances, we will provide attentive care
to satisfy your needs and continually work to exceed your
expectations.
To achieve these goals, we have established a budget-based
design program that allows us to develop a budget with your
unique specifications before creating your design. We then
design your home to meet that budget. As a result, costly
budget overruns can be avoided.
Our sophisticated in-house design team designs virtually all
of the homes for our clients. However, we are also happy to
work with the architect of your choosing. We constantly
provide feedback about costs to our clients in order to keep
things on track and within budget. Each home is an original
creation and as different as the personalities of our
customers.
At the start of construction, the critical preconstruction
meeting is scheduled with the construction manager assigned
to supervise the daily scheduling and quality control of the
home. Communication with the customer is foremost in
creating an enjoyable home-building experience as well as
the knowledge and skill of each construction manager. Mark
has developed a construction team of outstanding talent. A
check of their extensive referral list of satisfied
customers will confirm that you will be handled
professionally throughout the construction process.
"I constantly stress that the customer is our business,"
Mark Garland noted. "That’s why we limit the number of homes
each construction manager is responsible for, we take more
time to create a successful relationship with our
homeowners."
The challenge for Mark Garland is to expand his base of
subcontractors while keeping the high standards of quality.
New subcontractors are selected based on their reputation
for quality workmanship. References are checked. It’s a
balancing act of high quality workmanship and competitive
pricing. "Probably the hardest part of growing is expanding
our core group of subcontractors, especially in the current
tight labor market conditions that exist in Sherman. We’ll
wait a week for a framer to avoid using someone we don’t
know. That’s why we’re not the fastest builders in town. We
don’t build homes in four months - we can’t do that and
maintain the quality we expect and demand of ourselves. |
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